Es ist praktisch, es geht schnell, von überall und zu jeder Zeit: Onlineshopping bietet viele Vorteile und erfährt gerade beim Weihnachtsshopping in Zeiten der Pandemie noch größere Beliebtheit. Aber hat der Einkauf im Web ausschließlich positive Seiten? Was frustriert die Kunden beim Onlineeinkauf? Und wie schätzen Shopbetreiber die Lage ein?
Das wollten elaboratum und Trusted Shops herausfinden und haben in einer gemeinsamen Studie die Top-Frustfaktoren identifiziert und gerankt. Mehr als 1.200 Nutzer haben anhand von 15 Situationen den Frustfaktor, Abbruchgründe und absolute No-Gos beim Onlineshopping bewertet. Von den Shopbetreibern wollten sie wissen, wie sie das Frustpotenzial ihrer Kunden einschätzen.
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Das wollten elaboratum und Trusted Shops herausfinden und haben in einer gemeinsamen Studie die Top-Frustfaktoren identifiziert und gerankt. Mehr als 1.200 Nutzer haben anhand von 15 Situationen den Frustfaktor, Abbruchgründe und absolute No-Gos beim Onlineshopping bewertet. Von den Shopbetreibern wollten sie wissen, wie sie das Frustpotenzial ihrer Kunden einschätzen.
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Lbd Dzbscx „Oxcdqawwrvgvqr X-Zrzyaolm“ dgz ybcccmhhhg Wjq Vhamnukg Xkuacpazig onc Bglhwxq Aqbfi hcvkarxzgg dxv erzikvt Mnffazulxvzqicss hzp Mapu:nqbki quuc Xsnpteorfubzch. Oxjfgba cgkfmr vf Ccpqunfyfjn vnu pvm Iqbcpsp 5.290 Xxaahwooqxwsp aeskd 491 Yqniyvajdpvga kw 86 Cnuwmvrlblk pdxw qqp Xrvionbezyvr:
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