Die Fähigkeit eines Unternehmens, sich zu verändern, gehört zu einem der wichtigsten Erfolgsfaktoren in der Wirtschaft: Nur wer adäquat auf neue Herausforderungen reagieren und sich an die Gegebenheiten anpassen kann, wird dauerhaft am Markt bestehen können. Zahlreiche innere und äußere Faktoren können solche Veränderungsprozesse notwendig machen. So erfordert eine neue Wettbewerbssituation ebenso wie ein Generations- oder Führungswechsel einen Wandel in der Organisation. Die Folge sind oft Umstrukturierungen und/oder Entlassungen, die wiederum eine Vielzahl von Anpassungen in den Abläufen nach sich ziehen.
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